Returns & Warranty
Returns & refunds/exchanges
For items collected from the workshop, please see our terms on your receipt, and for online/mail order, please see our full terms & conditions for guidance.
Please do bear in mind that bespoke bats are excluded from standard return/refund guidelines as they are by their very nature custom made for you, and cannot be returned to stock like an ‘off the shelf’ item. However, in the (genuinely very rare) event that your bat is not as expected, or you have a query then please get in touch with us as soon as possible and we will work with you and do our best to help.
The most important thing is not to panic if your bat sustains damage – cricket bats are made of wood and they will show evidence of wear and tear at any stage, this is part of the game.
Manufacturing flaws are very rare and the majority of all damage is repairable; we stand by our manufacturing and will generally repair bats. Our repairs carry the same warranty as our manufacturing.
If your bat needs attention then please either:
- for bats bought directly from us, please contact us for advice or return the bat straight to us enclosing the following form: Salix Bat Return Form (pdf)
- for bats bought through one of our stockists, please contact them first for advice as they may offer their own minor repair service, or forward the bat to us for assessment.
We will confirm receipt within a few days and aim to carry out repair work within 10 to 15 working days. Inevitably production becomes very busy throughout the spring, so we always recommend returning bats for service at the close of the season.
We manufacture to the highest standards and follow this through with a repair service available throughout the bat's life. The majority of all repairs are totally effective and will not compromise the bat's life or performance.
Please find our bat manufacturing promise and guarantee here Salix Bat Warranty (pdf) to download.
Written in the 1990’s, this has been reproduced from one of our earliest publications and remains true to this day.